On 1st October 2019, Dr Toby Lowe, Senior Lecturer in Public Leadership and Management at Newcastle Business School, hosted our CECAN Webinar: 'The Human, Learning, Systems approach to managing in complexity'.
Attended by around 60 participants, the webinar discussed the challenge of creating complexity-informed evaluation by seeing it as a public management challenge. How can public management adopt a more complexity-informed approach? The session outlined an emerging complexity-informed approach to public management: the Human, Learning, Systems (HLS) approach. The HLS approach involves public services responding to the variety of human need through bespoke service provision, using learning as the engine for performance improvement and stewarding the health of the systems which produce social outcomes.
If you were unable to join the webinar, you can watch/listen to the session via our YouTube channel below. We are also pleased to be able to share a PDF version of the PowerPoint slides, please click here to view.