CECAN Webinar: Using the System Effects methodology to understand the user experience of complex systems

Luke Craven Webinar


On 16th July 2019, Dr Luke K Craven, Research Fellow (Public Service Research Group) at University of New South Wales, Canberra presented an overview of the System Effects methodology, an approach developed to understand the user experience of complex systems. The webinar included a live demonstration of a new System Effects software that can assist in data collection and analysis.


If you were unable to join the webinar, you can watch/listen to the session via our YouTube channel below. We are also pleased to be able to share a PDF version of the PowerPoint slides, please click here to view. As the webinar proved to be very popular, unfortunately we were unable to get through all the participant questions. Accordingly, please click here to view answers to the questions which we were unable to cover during the live webinar.