18th March 2020: Pete Barbrook-Johnson, Alex Penn and Ben Shaw have begun a new CECAN case study working with DfT to support their work on ‘Mobility-as-a-Service’ (i.e. using data and software, such as apps, to manage and access transport services). The team have been using our approach to Participatory Systems Mapping to get a sense of the Mobility-as-a-service (MaaS) system in the UK, and will be using this to understand the structural requirements needed to provide MaaS platforms and the wider impacts of MaaS business models on consumers, mobility providers, local authorities and businesses. This work will complement DfT’s regulatory review in this area and be an ongoing resource for their research and evaluation.